Drivers

Drive with clarity.

How onboarding, offers, trips, earnings and support work for Ytrius chauffeurs.

Onboarding

How do I register as a driver?+

Sign up from the driver portal, complete your profile and upload all required documents.

Documents

Which documents are required?+

National ID, driving licence, professional driver permit (where applicable), vehicle registration and insurance.

Approval

How long does approval take?+

Most applications are reviewed within 48 business hours. You will be notified by email and in-app.

Offers

How do I receive trip offers?+

Activate your status from the driver portal. Offers are dispatched based on zone coverage and rating.

Ratings

How are ratings calculated?+

Customer ratings are averaged over your last completed trips. A persistent low rating may suspend your account automatically.

No-shows

What happens on a customer no-show?+

After the waiting period, mark the trip as no-show in the lifecycle panel. You will be compensated according to policy.

Earnings

How are earnings calculated?+

Earnings are gross trip value less platform commission. The breakdown is visible in your wallet ledger.

Reserve hold

What is the reserve hold?+

A small percentage of each trip is held in a reserve bucket and released the following month to cover disputes or chargebacks.

Withdrawals

How do withdrawals work?+

Request a withdrawal from your wallet once your bank account is approved. Funds typically arrive within 1–3 business days.

Bank account

Why must my bank account be approved?+

Bank account verification protects you and the platform against fraud. Upload a recent bank statement during setup.

Monthly invoice

Do I need to upload a monthly invoice?+

Yes. Eligible drivers must upload a monthly invoice by the deadline shown in the invoices section to keep payouts unblocked.

Penalties

How do penalties and disputes work?+

Penalties (such as no-shows by the driver) are deducted from the wallet. You can dispute any penalty from the ledger view.

Support

How do I contact driver support?+

Use the in-app chat or the support email shown in your profile. Our team is available daily.

Partnership terms, no-show evidence and professional standards are in the legal pages. Read the partner terms