Drivers
Drive with clarity.
How onboarding, offers, trips, earnings and support work for Ytrius chauffeurs.
Onboarding
How do I register as a driver?+
Sign up from the driver portal, complete your profile and upload all required documents.
Documents
Which documents are required?+
National ID, driving licence, professional driver permit (where applicable), vehicle registration and insurance.
Approval
How long does approval take?+
Most applications are reviewed within 48 business hours. You will be notified by email and in-app.
Offers
How do I receive trip offers?+
Activate your status from the driver portal. Offers are dispatched based on zone coverage and rating.
Ratings
How are ratings calculated?+
Customer ratings are averaged over your last completed trips. A persistent low rating may suspend your account automatically.
No-shows
What happens on a customer no-show?+
After the waiting period, mark the trip as no-show in the lifecycle panel. You will be compensated according to policy.
Earnings
How are earnings calculated?+
Earnings are gross trip value less platform commission. The breakdown is visible in your wallet ledger.
Reserve hold
What is the reserve hold?+
A small percentage of each trip is held in a reserve bucket and released the following month to cover disputes or chargebacks.
Withdrawals
How do withdrawals work?+
Request a withdrawal from your wallet once your bank account is approved. Funds typically arrive within 1–3 business days.
Bank account
Why must my bank account be approved?+
Bank account verification protects you and the platform against fraud. Upload a recent bank statement during setup.
Monthly invoice
Do I need to upload a monthly invoice?+
Yes. Eligible drivers must upload a monthly invoice by the deadline shown in the invoices section to keep payouts unblocked.
Penalties
How do penalties and disputes work?+
Penalties (such as no-shows by the driver) are deducted from the wallet. You can dispute any penalty from the ledger view.
Support
How do I contact driver support?+
Use the in-app chat or the support email shown in your profile. Our team is available daily.
Partnership terms, no-show evidence and professional standards are in the legal pages. Read the partner terms
