Frequently asked
Quiet confidence.
Answers to the questions our guests ask before their first reservation.
Bookings
How do I book a transfer?+
Use the Book page, select pickup and drop-off, choose a vehicle category and confirm. You will receive a confirmation email immediately.
Can I book on behalf of someone else?+
Yes. During checkout, add the passenger contact details so the driver can reach the traveller directly.
Payments
Which payment methods do you accept?+
We accept all major credit and debit cards. Corporate accounts can be invoiced upon request.
Cancellations
What is the cancellation policy?+
Free cancellation up to 24 hours before pickup. Cancellations within 24 hours may incur a fee depending on the route.
Refunds
How long do refunds take?+
Refunds are processed within 5–10 business days back to the original payment method.
Airport transfers
Do you monitor flights?+
Yes. We track inbound flights and adjust pickup automatically for early arrivals or delays at no extra charge.
Vehicle categories
How do I choose the right vehicle?+
Each category lists passenger and luggage capacity. See the Fleet page for details.
Loyalty points
How do loyalty points work?+
Points are awarded automatically on completed trips and can be redeemed against future bookings from your account dashboard.
Promo codes
Where do I enter a promo code?+
Promo codes can be entered at checkout before payment confirmation.
Corporate bookings
Do you offer corporate accounts?+
Yes. Contact our partnerships team for monthly invoicing, dedicated chauffeurs and reporting.
Support
How do I contact support?+
Use the Contact page or email support. Our team replies within a few hours.