Frequently asked
Quiet confidence.
Answers to the questions our guests ask before their first reservation.
Bookings
How do I book a transfer?+
Use the Book page, select pickup and drop-off, choose a vehicle category and confirm. You will receive a confirmation email immediately.
Can I book on behalf of someone else?+
Yes. During checkout, add the passenger contact details so the driver can reach the traveller directly.
Onboarding
How do I register as a driver?+
Sign up from the driver portal, complete your profile and upload all required documents.
Documents
Which documents are required?+
National ID, driving licence, professional driver permit (where applicable), vehicle registration and insurance.
Approval
How long does approval take?+
Most applications are reviewed within 48 business hours. You will be notified by email and in-app.
Payments
Which payment methods do you accept?+
We accept all major credit and debit cards. Corporate accounts can be invoiced upon request.
Cancellations
What is the cancellation policy?+
Free cancellation up to 24 hours before pickup. Cancellations within 24 hours may incur a fee depending on the route.
Offers
How do I receive trip offers?+
Activate your status from the driver portal. Offers are dispatched based on zone coverage and rating.
Refunds
How long do refunds take?+
Refunds are processed within 5–10 business days back to the original payment method.
Ratings
How are ratings calculated?+
Customer ratings are averaged over your last completed trips. A persistent low rating may suspend your account automatically.
Airport transfers
Do you monitor flights?+
Yes. We track inbound flights and adjust pickup automatically for early arrivals or delays at no extra charge.
No-shows
What happens on a customer no-show?+
After the waiting period, mark the trip as no-show in the lifecycle panel. You will be compensated according to policy.
Earnings
How are earnings calculated?+
Earnings are gross trip value less platform commission. The breakdown is visible in your wallet ledger.
Vehicle categories
How do I choose the right vehicle?+
Each category lists passenger and luggage capacity. See the Fleet page for details.
Loyalty points
How do loyalty points work?+
Points are awarded automatically on completed trips and can be redeemed against future bookings from your account dashboard.
Reserve hold
What is the reserve hold?+
A small percentage of each trip is held in a reserve bucket and released the following month to cover disputes or chargebacks.
Withdrawals
How do withdrawals work?+
Request a withdrawal from your wallet once your bank account is approved. Funds typically arrive within 1–3 business days.
Promo codes
Where do I enter a promo code?+
Promo codes can be entered at checkout before payment confirmation.
Corporate bookings
Do you offer corporate accounts?+
Yes. Contact our partnerships team for monthly invoicing, dedicated chauffeurs and reporting.
Bank account
Why must my bank account be approved?+
Bank account verification protects you and the platform against fraud. Upload a recent bank statement during setup.
Support
How do I contact support?+
Use the Contact page or email support. Our team replies within a few hours.
How do I contact driver support?+
Use the in-app chat or the support email shown in your profile. Our team is available daily.
Monthly invoice
Do I need to upload a monthly invoice?+
Yes. Eligible drivers must upload a monthly invoice by the deadline shown in the invoices section to keep payouts unblocked.
Penalties
How do penalties and disputes work?+
Penalties (such as no-shows by the driver) are deducted from the wallet. You can dispute any penalty from the ledger view.